Accessibility Commitment for Our Moving Services
Our moving services are designed to be accessible and usable for as many people as possible. We are committed to improving accessibility across our website and our moving services area so that customers with diverse abilities can research, plan, and manage their move with confidence. This Accessibility Statement explains the steps we take to support accessible moving experiences, the standards we aim to meet, and how you can contact us with accessibility requests or feedback.
Accessibility Standards and Approach
We aim to conform to the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are widely recognised as the international standard for digital accessibility and are based on four principles: content should be perceivable, operable, understandable, and robust. By following these principles, we work to ensure that information about our moving services, booking options, and customer support resources are accessible to people using a wide range of assistive technologies.
Our ongoing accessibility work includes reviewing page layout, headings, colour contrast, and forms to support an inclusive online moving experience. We regularly assess new content and features to make sure they remain consistent with these accessibility expectations.
Screen Reader Support
Our moving services website is developed with semantic HTML to support users who rely on screen readers. We aim to provide meaningful page titles, descriptive headings, and clear text alternatives for images that convey important information about our moving services. Where icons or graphics are used, we work to ensure that any vital information is available in text so that it can be read aloud by assistive tools.
Form fields used for requesting quotes, booking moving dates, or arranging additional services are designed with associated labels and instructions to help screen-reader users enter and review information accurately. We continue to refine the structure of our pages to reduce unnecessary repetition and improve the reading order.
Keyboard Navigation
Our moving services website is intended to be fully usable with a keyboard alone, without the need for a mouse or touch input. Users should be able to navigate menus, forms, and interactive elements using common keys such as Tab, Shift plus Tab, Enter, and the arrow keys.
We aim to provide a clear and visible focus indicator so that keyboard users can see which element is currently selected. Interactive components, including navigation menus, buttons, and quote request forms, are tested to ensure that all essential tasks related to moving services can be completed using only a keyboard.
Improving Accessibility in Our Moving Services Area
Accessibility is an ongoing process. As we expand and refine our moving services area, we continue to review the usability of online tools that help you estimate moving costs, schedule services, and tell us about any special access requirements at your property. We aim to use plain language, clear instructions, and consistent page layouts to minimise confusion and make it easier for all customers to obtain the moving support they need.
We also consider accessibility when planning new digital features or service updates, so that improvements to our moving services do not introduce barriers for users with disabilities.
Accessibility Feedback and Requests
We welcome feedback about the accessibility of our moving services. If you experience any difficulty using our website, encounter content that you cannot access, or need information in an alternative format, you can contact us using the contact form on our website or through our standard customer support channels. Please describe the issue, the page or service you were using, and any assistive technology involved. This information helps us understand and resolve issues more effectively.
We review all accessibility requests relating to our moving services area and aim to respond within a reasonable timeframe. Where possible, we will provide an accessible alternative or work to correct the underlying problem. Your feedback plays a vital role in helping us improve accessibility for everyone planning a move.
Ongoing Review of This Accessibility Statement
This Accessibility Statement will be reviewed and updated as our moving services and digital tools evolve, and as accessibility standards develop. We are committed to continuous improvement so that our moving services remain welcoming, inclusive, and accessible to the widest possible audience.
